Like many fans of World of Warcraft, back in 2006 after the Burning Crusades expansion had been released, I created a Draenei character to experience the new content designed for this race. At the time I had been playing WoW for only a couple of months, so I was still relatively new to the game.
As I adventured my way through the Draenei starter area, I came to a small village called Azure Watch, which was home to several quest-giving NPCs. When playing any MMO I prefer to complete as many quests as possible en masse, as this saves on the tedium of running back and forth; kill the 10 boars, collect the 6 wildflowers, find the murlock with the umbrella, kill 10 more boars, give the pipe wrench to the owlkin, then return to the village for my rewards.
During one of my return trips in which I had at least a half a dozen quests to turn in, I was met by an entire village of dead NPCs – and one Orc Warrior with a lot of blood on his blade. Helplessly I stood there and watched as he killed every NPC in the village, then waited until they respawned just to kill them again. Unaware that killing quest-givers is permissible in the game, I spent several minutes being completely, utterly confused.
And what does a new player do when she is confused and needs help? Contact customer support, of course!
To Blizzard’s credit, my support ticket was answered very quickly. Certain that the orc player was somehow cheating by killing the NPCs, thus preventing me from completing my quests, I was more than a little surprised by the customer service representative’s response:
This type of player behavior? He’s killing every NPC in sight! I can’t complete any of my quests.
It’s Blizzard policy that players have to police each other in these situations.
But I’m level 5! I can’t do anything!
We recommend that you ask for help from your guild, or solicit for help in the general chat channel.
You can’t stop them?
Sorry. It’s against game policy. Is there anything else I can help you with today?
Realizing that the situation was hopeless, I thanked the GM and logged out of the game. At the time, I wasn’t a member of a guild, and being so late at night I doubted than anyone would respond to my pleas for help in chat.
This entire episode led me to wonder just why Blizzard allows this type of player griefing. Do they think this encourages community interaction and cooperation? Is this somehow an adjunct to the PvP portion of the game? And are they completely unaware of how off-putting and alienating this is to new players?
I have since asked members of my guild (Pig & Whistle Society) their thoughts on this issue. Although many agreed with me that it’s a form of player griefing that shouldn’t be allowed, one member stated that he approved of the killing. In his words, it would “break immersion” if there were NPCs that were immortal.
I guess having players stand around for 10 minutes waiting for the NPCs to respawn is not immersion-breaking? Why not just have the NPCs kill each other off?
By their twin brothers.
Who wear pink dresses.
(Yes, I know it’s absurd. That’s the point.)
Tags: World of Warcraft